You're a hospitality business owner or manager...
Hospitality is a special industry - it provides a place for human connection, which is incredibly important. And you contribute to this with your business.
The success of your hospitality business depends on having the right systems in place. Smart systems that deliver real results for your business - cost savings, productivity and profits - across your operations, team, marketing, and customers experience. So you can;
- have staff that are happy to come to work and motivated to do a good job
- get great customer reviews and loyal return customers that are happy to pay top dollar
- take time to step back and focus on whatever you want - growing your business, spending time with family, exploring other opportunities...
Well, the good news is that is possible. We know because we've helped over 800 hospitality businesses do just that.
Here’s what people are saying about Hospitality Success School:
"After implementing things we learned in the Marketing Program we increased weekly covers by 75% within 3 months. We're now booked out most Friday and Saturday nights."
Leah Gill
Emerge Dining, Restauranteur
"We experienced an increase in sales of well over half a million dollars and I credit a lot of that to the staff. Staff are confident in their roles and are motivated by having a recognised qualification."
Stephen De Martin
Warrnambool Bowls Club, Mgr
"The restaurants who undertook training recorded high scores in a mystery shopper rating, averaging 95%. This sends a clear message to our management team about the value of investing in our staff."
Debbie Fox
Switch Lifestyle, Finance Mgr
We can help you build your dream hospitality business...
We've been delivering hospitality training for over 20 years now to your staff, in the form of apprenticeships and traineeships. In that time we've won awards for our quality service, are renowned for our expertise, and most importantly we've helped over 800 hospitality business achieve great results.
During that time we've learned that hospitality business owners and managers need flexible, practical, straight forward training in specific areas - marketing, systems, leadership...
We know you don't have the time or money to spend on learning things that aren't completely relevant to you and your immediate needs in building your successful business.
So we created something new - especially for hospitality business owners and managers like you... Hospitality Success School!
Here’s what our clients find most valuable...
“Having training in our business has been great for the PubCo Group. The lift in morale across management teams as a result of training programs has been invaluable to the business.”
Matt Nicola
Pubco, Group Auditor
“By doing the Marketing Program I learnt to focus on knowing our customer. We looked at our existing connections and target market, and approached them. We got about 10 stockists in two weeks. As well as selling online.”
Laura Anderson
Forage on the Foreshore, Owner
“The support and professional expertise provided has been extremely valuable to our business. We've come out with a set of actions and deliverables that will help us build a solid foundation for growing our new foodbox business.”
Janis Vingrys
Yani's Kitchen, Owner
Hospitality Success School is different...
Over the last 20 years working with hospitality business owners and managers just like you, we've developed straight-forward systems that WORK!
We break these down into easy to understand strategies and provide you with a full suite of ready-to-use templates and tools so you can implement in your business straight away.
We teach you only what you need to know. Because we know your time is precious.
And you get access to the best hospitality business coaches around, with expertise across all the critical areas of your business - management, strategy, marketing, customer experience, selling at the table, kitchen profitability, menu design, leadership, staffing...
We are also an award winning Registered Training Organisation - which means we can not only show you how to create and implement the best systems, but we can train your staff in them too... and access government financial incentives to do so! Talk about win win win.
IN - PERSON WORKSHOPS
Our in person workshops are delivered over a half or full day by industry expert trainers. They are designed for both existing staff and those moving into a new role.
3 hours - $290
Customer Experience Excellence
Boost Customer Spend, Loyalty and Profits
Suitable for new and existing staff involved in customer service, such as Food & Beverage Attendants or Front Office Staff.
Topics Covered;
- Importance of the customer experience
- Service VS hospitality
- Role of body language and hygiene
- First impressions and speed of service
- Product knowledge and effective selling
- Dealing with difficult customers
Half day - $290
Full day - $450
Hospitality Leadership
An introduction to leadership and management training for existing and prospective supervisors and managers.
- The key principles of management success.
- How to motivate your team and provide effective feedback.
- Effective delegation and consultation.
3 hours - $290
Dealing with Difficult Customers
Learn how to deal with unhappy customers and turn them from critics to advocates. Designed for all staff who work in customer facing roles, such as Food & Beverage Attendants or Front Office Staff.
Topics covered;
- Factors we control and those we don't
- How to approach a situation objectively
- A system for dealing with situations
- Dealing with intoxicated guests
3 hours - $290
Contact Officer Training
This workshop is aimed at supervisors and managers who are the first contact for a person who feels they are being bullied or harassed within the workplace.
It provides an understanding of the rights and responsibilities of individuals and the organisation when dealing with such serious matters. Students will walk away with an understanding of;
- Discrimination
- Harassment
- Sexual Harassment
- Bullying
- Victimisation
- The employee complaint process
- The role of management
- The role of the supervisor / first contact person
- The importance of documentation
ONLINE PROGRAMS
Self-paced online programs containing instructional videos and practical resources. Designed for owner operators and those responsible for making strategic decisions in a small to medium sized hospitality business such as a restaurant, cafe or hotel.
$49
Simple. Profitable. Takeaway.
A step-by-step system for your restaurant, cafe or hotel to build a profitable takeaway business without adding stress or money worries.
$999
Hospitality Marketing Program
Learn marketing fundamentals for building a successful brand and implementing an effective marketing plan in your hospitality business.
- Lesson 1 - Success Fundamentals
- Lesson 2 - Planning for Profit
- Lesson 3 - Marketing Systems
- Lesson 4 - Marketing Automation
- Lesson 5 - Organic Marketing
- Lesson 6 - Social Media
- Lesson 7 - Content Marketing
- Lesson 8 - Measuring Success