If you’re having problems with staff performance then you’re not alone… and in this video I’m going to share a simple 3 step strategy to get staff doing exactly what you want them to do.
Maybe it’s something they’re NOT doing;
- Not doing what you ask or tell them to…
- Not following instructions…
- Not getting to work on time…
- Not showing any interest in their job or the business…
- Basically, not doing what you want…
Or perhaps it’s something they ARE DOING;
- Fighting or causing tension with other staff…
- Using their phone while on shift…
- Being rude to customers…
- Making mistakes…
When you’re in an industry like hospitality where your whole business is centred on serving others, your staff are your business. So when you have performance issues, it directly affects your business and profits.
And it’s difficult for hospitality business owners and managers…
It can seem impossible to communicate with the younger generation…
Supervisors don’t seem to be able to ‘supervise’…
And, you don’t have time to micro manage every single staff member!...
But there is a way to overcome these problems and get staff to do what you want and need them to do.
So that your business performs and profits how you want.
It’s our signature 3 step STaR framework.
- Systems
- Training
- Role Model
If you have the right systems in place, train your staff well in these systems and model that behaviour – you will find that your staff develop the right skills, confidence and attitude to perform their roles, so your business can thrive.
It’s not a quick fix, and this will take time and effort – but I guarantee that if you invest in developing systems, training your staff in them and modelling the behaviour and skills you want to see – then you will reap the rewards with a high performing team that does what you want and need them to do to reach your business goals and achieve your version of success.
Just like our work with Cervo Restaurant, where Adrian the owner was able to step back from the business and spend more time with his family and on other projects because his team stepped up – they started showing up to work smiling, with crisp neat uniforms on, selling more, and working together.
If you’d like to chat about how we can help you implement this framework in your hospitality business so you can get your staff doing what you want and need them to do so your business performs to its potential – book a Strategy Session at www.avtes.com.au/strategysession or get in touch at hello@avtes.com.au.